Appliance Sales Associate
The primary focus of this position is to enhance the customer shopping experience and to drive sales by providing proactive consultative sales assistance and support to Orchard Supply Hardware customers. Appliance sales associates also perform all necessary sales-support activities and duties to maintain a clean, in-stock, orderly and well-merchandised sales floor. Associates are expected to follow the Orchard Supply Hardware Solution Selling process to identify each customer's needs and to provide the best possible solution to the customer.
Experience:
• Appliance sales/big ticket sales experience
• 1-2 years of general retail sales experience
• Customer service experience
Skills:
• Selling skills
• Communication skills (verbal, listening and written)
• Negotiation skills
• Problem solving skills
• Basic computer Skills
Job Fit:
• Strong customer focus – understand and strives to meet the need of others
• Enthusiasm – energetic, shows a history of taking a positive approach and expresses an interest in learning
• Adaptability – remains flexible and is able to come up with customer solutions/ideas even under trying circumstances
• Dependable – demonstrates regular and predictable attendance and accurate on time completion of assignments and duties
• Professional approach – ability to work harmoniously and productively in a team environment
Job Responsibilities:
• Enhance the customer experience, develop customer relationships and maintain a customer focused environment by following the Solution Selling model
• Maintains up to date knowledge and understanding of merchandise lines, product feature, benefits and availability
• Process customer transactions in the point-of sale system including sales, returns, exchanges, delivery, etc
• Informs customer of all related products and services available to ensure the best solution possible
• Maintains merchandise standards and housekeeping standards
• Assists in handling customer issues after the sale regardless of who ran the original transaction
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