What is your OSH Return and Exchange Policy?

For fast and easy returns, please keep your receipt.

We hope that you will be completely satisfied with your OSH purchase.  If you are not, simply return your new and unused item along with the original receipt to any OSH store within 90 days of purchase for a full refund or exchange.  We will refund your money based on your original method of payment.

To return or exchange an item, you will be required to present a valid ID (see below for the types of ID that we accept) that will be recorded at the time of the return.  Information from your ID will be retained in a company-wide database for customer return activity that OSH and its affiliates use to authorize returns.  OSH reserves the right to limit returns or refuse merchandise returns at any time.

For returns with an original sales receipt within 90 days of purchase, we will:

• Refund cash if your purchase was made with cash, check, or debit card.
• Credit the original credit card used if your purchase was made with a credit card
• Issue Store Credit if your purchase was made with a Gift Card or Store Credit.

For returns with an original sales receipt after 90 days of purchase, we will:

• Issue a Store Credit for the original purchase amount

For returns without an original sales receipt, we will:

• Look up your receipt if you made your purchase in the past 90 days with a credit card, debit card, or check.  For credit card purchases, we will credit your credit card.  For debit card or check purchases, we will refund cash.*

Gift Cards

• Gift Cards and Store Credit cannot be exchanged or returned for cash, check, or credit

Lifetime Plant Guarantee

• If anything happens to a plant from OSH, just bring it back with your receipt and we'll replace it

We accept the following ID's for returns:  U.S. or Canadian Driver's License, U.S. State ID, Canadian Province ID, U.S. Military ID, Passport and U.S. Laser Visa. 

*Note:  Credit cards cannot be looked up for online purchases. Shipping charges are not refundable.

Effective September 2008

OSH Credit Card - How do I inquire on myOSH credit card account?

Address for customer service:
World Financial Capital Bank
PO Box 183003
Columbus, OH 43218
To enable us to better assist with your inquiry, please include your account number on all correspondence.

Customer Service/Online Account Information Phone Number
1-800-304-8710 (TDD/TTY: 1-888-819-1918) 
Customer Service Normal Business Hours
Monday - Saturday 8am-9pm ET Closed Sunday
Customer Service hours may vary due to Holidays. Automated Customer Service is available 24 hours, 7 days a week.

MSDS: How do I obtain MSDS?

For Material Safety Data Sheets, please call 1-888-368-7327 and follow the prompts for obtaining MSDS information.

New Vendor Inquiries:   Who do I contact regarding a new product?

If you are interested in contacting OSH regarding a new product or company, please submit a letter to the following address:

Orchard Supply Hardware
Attn: Merchandising Department
6450 Via Del Oro
San Jose, CA 95119

or call our Merchandising Department at: (408) 365-2302

Gift Card Inquiries:   Who do I contact regarding my Gift Card order?

If you have a question or problem with your gift card order or placing an online order, please contact Gift Card Customer Service:

-Phone: 1-888-674-4438 (1-888-osh gift)

-Email: oshgift@osh.com

We will respond to you during normal business days, Monday through Friday - 8 am to 5 pm, PST. 

Investor Information:   How do I obtain?

Orchard Supply Hardware is a subsidiary of Sears Holding and investor information can be found at:

www.searsholdings.com

Fix-it or Gardening Questions:   Who do I contact?

OSH provides gardening and home maintenance suggestions as a service to our visitors.  Please visit Ask OSH to submit your question.

Sears Gift Cards / Coupons:   Does OSH accept these?

All OSH stores accept Sears Gift Cards and coupons.