For fast and easy returns, please keep your receipt.

We hope that you will be completely satisfied with your OSH purchase.  If you are not, simply return your new and unused item along with the original receipt to any OSH store within 90 days of purchase for a full refund or exchange.  We will refund your money based on your original method of payment.

To return or exchange an item, you will be required to present a valid ID (see below for the types of ID that we accept) that will be recorded at the time of the return.  Information from your ID will be retained in a company-wide database for customer return activity that OSH and its affiliates use to authorize returns.  OSH reserves the right to limit returns or refuse merchandise returns at any time.

For returns with an original sales receipt within 90 days of purchase, we will:

• Refund cash if your purchase was made with cash, check, or debit card.
• Credit the original credit card used if your purchase was made with a credit card
• Issue Store Credit if your purchase was made with a Gift Card or Store Credit.

For returns with an original sales receipt after 90 days of purchase, we will:

• Issue a Store Credit for the original purchase amount

For returns without an original sales receipt, we will:

• Look up your receipt if you made your purchase in the past 90 days with a credit card, debit card, or check.  For credit card purchases, we will credit your credit card.  For debit card or check purchases, we will refund cash.*

Gift Cards

• Gift Cards and Store Credit cannot be exchanged or returned for cash, check, or credit
  

Lifetime Plant Guarantee

• If anything happens to a plant from OSH, just bring it back with your receipt and we'll replace it

We accept the following ID's for returns:  U.S. or Canadian Driver's License, U.S. State ID, Canadian Province ID, U.S. Military ID, Passport and U.S. Laser Visa. 

*Note:  Credit cards cannot be looked up for online purchases. Shipping charges are not refundable.

Effective September 2008